Repair Process

What you should know about the auto body repair process.

Before the repair

  1. Call us to set up an appointment to assess your vehicle with a free computerized estimate. 407 678 9100.
  2. Call your insurance company if you’re making a claim and either show our estimate to them or have them write an estimate if that’s their policy, just remember we can still add to their estimate once we take parts off and discover additional damage with a supplement. The insurance company may ask you to get an estimate at one of their “approved” shops, this is fine, just remember you’re not obligated to get your vehicle repaired by that shop, you have the legal right to take it to any body shop of your choice in Orlando or surrounding areas.
  3. Show us the insurance estimate and we’ll order any parts necessary first to limit the vehicle sitting and not being worked on while in the shop. If your vehicle is not drivable we can tow it in assuming we have the capacity at the time.
  4. Once all the parts arrive we’ll call you to set up a time to drop off your vehicle for repairs.

During the Repair

  1. When it comes time to drop off your vehicle we will walk around the vehicle with you and note any prior damage not related to the accident. We will take a picture of your mileage and gas level. We will give you an estimated time of when you could see your car.
  2. During the repair we will send you texts or call you to let you know how we are doing and if we found any additional damage causing any delays.
  3. During the repairs we stay in contact with the insurance companies making them aware of any additional time or parts needed to bring your car back to life.
  4. Please remember that there are several variables when repairing your vehicle which can involve several vendors from parts dealers to glass installers to insurance adjusters, we try our best to manage those relationships in a speedy manner but we cannot control adjusters who can take days to get back to us or parts we receive that are wrong/damaged, or on backorder and unavailable. Trust us that we will do our best to get your vehicle back to you in a timely manner.

Post Repair

  1. We will do a post repair check to make sure all the items on the estimate were completed.
  2. We will call you as soon as your car comes out of the free car detail.
  3. When you come to pick up your vehicle we’ll walk around the car with you one more time and make sure you’re happy with the repairs we performed.
  4. We’ll hand you a lifetime warranty and once you pay what is due you are free to go to enjoy your quality repaired vehicle.